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MoComment: Google Should Follow Apple, Not Disney

By James Quintana Pearce - Tue 02 Oct 2007 11:05 PM PST

What is Google (NSDQ: GOOG) thinking? I’m not being facetious, I really want to know… The company has a lot of mobile services available, and there are quite a few indications that it’s working on its own handset. Add to that its expressed interest in bidding for spectrum in the upcoming FCC auction, and the sum of the components pretty much comes to MVNO. Maybe two years ago that seemed like a good idea, but the untimely demise of three major content-focussed MVNOs in the past year has to be giving Google second thoughts. However, there is another business model coming to the fore, pioneered by Apple (NSDQ: AAPL).

Virtual MVNO: Quite a few commentators have referred to the iPhone as an MVNO, for example this commentary from Analysis analyst Avi Greengart at RCRNews: “Like an MVNO, Apple doesn’t have to deal with any of the hassles of buying spectrum, building out networks, or maintaining them. Unlike an MVNO, Apple doesn’t even have to worry about managing billing for voice and data, or managing customer service. Apple also gets to piggyback on top of the carrier’s retail distribution network and advertising instead of competing with them. Apple’s model includes all the benefits of being an MVNO without any of the risk, and all the benefits of being a high-margin hardware vendor without many of the usual carrier constraints.” Apple has created the virtual MVNO.

It’s a compelling idea; The problem that finally did in Amp’d was operational, failing to collect money it was owed. According to this O-meon feature on the last days of Disney (NYSE: DIS) Mobile the main issue for that company was selling the handsets...it preprogrammed the address book which meant that the handsets couldn’t be sold in blister packs which ruled out big-box retailers, and Sprint (NYSE: S) wasn’t keen to share retail space with the competitor—at least until it was too late. Contrast that with AT&T (NYSE: T) putting a lot of effort into selling the iPhone.

No money in service: There is also this telling quote in the same article: “Besides,” as a former [Disney] mobile services creative manager said, “the real money’s not in selling phones and basic services. It’s in the add-ons and up marketing ringtones, wallpaper, and the like.” Apple recognizes this and didn’t even try to get control of basic telephony services—true, it managed to wrangle a cut of the service fees which would be difficult for anyone else, but it didn’t need to. Apple could have a reasonable business selling the hardware and content via iTunes.

Google isn’t a hardware player like Apple is, but is similar in having a strong brand and knowing its core business. “Finding a way to make money off free content and services is Google’s endgame--and something it already does very well..."We bring unrivaled scale in that business,” said [Dilip Venkatachari, a director of product management]. ”We do one thing and do it right: We serve the most relevant ads for the consumer in a particular situation.” This was in an interview with InformationWeek, quoted in ITNews.

Personally, I’m unclear as to what benefits Google can offer on its own handset that it can’t offer via the services it has on other handset via deals with manufacturers and carriers, but I’m willing to accept the possibility that there are some. Whatever plans it has for the spectrum it has indicated an interest in buying, an MVNO (or more accurately, a mobile network operator since it would own the spectrum and build out the network) would be a risky proposition. However a “Google Phone” handset would be well-received, and Google could get revenue in the same way it does on the web. Carriers would probably line up to offer the handset in their stores, since people who buy it are pretty much by definition going to use mobile data. I think this is the route Google will take: It lets them control the user experience and generate revenue while reducing the outlay for distribution and service support. Perhaps more importantly, the carriers might be interested now that Apple has broken the ice. Ex-Amp’d CEO Peter Adderton has said that the main idea for Amp’d was as a mobile media company, and an MVNO was the only way they could see to get good distribution. That isn’t the case now…

Posted in: Companies, Apple, Google, Operators, MVNO, Amp'd, Disney Mobile, Features, MoComment



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6 Responses:
  • From JP Wed 03 Oct 2007 06:10 AM

    Amen James, Amen. 

    Amp’d, ESPN, Disney (and whatever MVNO drops nexts) have all shown that straying from core competancies and thinking you can run a carrier business is an unnecessary and foolish risk.  Like Apple, Google would be well received by carriers.  If they could deliver a killer device like the iPhone, leverage the best networks (not the lesser ones like the iPhone runs on) and concentrate on the “add-ons” (especially those supported by Ads) they would have a great shot at success.  I should also add that having devices at all the major carriers (I love the iPhone but will not go through the girations necessary to switch carriers), AND coming out the gate with competitive pricing would greatly enhance that success.

    Hindsight being 20/20, Google has LOTS of case studies that show the pitfalls and missteps; if they do not get arrogant ,the mobile world could be their oyster.

  • From tapster Wed 03 Oct 2007 08:06 AM

    I have to disagree here to a large extent. the 700mhz spectrum affords a unique opportunity that fits Google’s DNA exceptionally well. Apple is a hardware company, which is why the iphone model fits them (although not sure what Virtual Mobile Virtual Network Operator can mean smile
    This doesn’t apply to Google in the slightest. They are a services company, and as such wouldn’t be able to operate under the constraints of current carrier infrastructure and layers of bureaucracy
    Looking at Ampd and ESPN both suffered from abysmal management, arrogant in the case of the former, plain dumb in the case of the latter.
    For Google to scoop up the new spectrum and launch their own service would be a slam dunk in my opinion

  • From JP Wed 03 Oct 2007 08:23 AM

    Not to distract the conversation, but the case against Saddam was a “slam dunk” too and look at the trouble it got us into wink Comparatively, there is a lot of data showing that nothing related to launching an MVNO is a ‘slam dunk’.  Can it be done?  Just maybe...but it has to be meticulously planned out and carried forward by the right company, with a clear and long term commitment and the resources to support that commitment.  Google fits that description but still lacks the know-how of running the nuts and bolts of a carrier operation.  I might start by dipping my toe into the water by launching a phone(s) distributed across multiple carriers and focusing on core competencies, as Tapster has acknowledged for Google is “services company”.

    As brillaint and successful as Google’s track record is, they are not infallible and an MVNO (or more accurately MNO) would be an enormous challenge, even for them.

  • From tapster Wed 03 Oct 2007 09:46 AM

    yep, but we’re not talking about an MVNO. This is a new opportunity utilizing a new spectrum, for a completely new mobile network. I don’t really disagree with many of your points (apart from aligning my comment with this idiotic administration that is).
    Agreed, it’s absolutely a massive challenge, but I don’t see anyone else with anywhere near the capabilities to do this.
    I just think comparing this opportunity with the failures of ampd/espn/disney/helio (oops, preemptively added helio for those reading in a few months) is off track

  • From JP Wed 03 Oct 2007 11:45 AM

    Tapster - re: “I just think comparing this opportunity with the failures of ampd/espn/disney/helio” - well played sir...well-played wink

  • From sammy Wed 03 Oct 2007 11:53 AM

    Google’s stock took a hit when they hired a few more people a few months back.  Imagine what hit it would take if they spend billions, and hire tens of thousands of employees to run a national wireless carrier, starting with zero subscribers?  It took the current wireless industry 20 years, from home plans, to national plans, from a few subscribers to hundreds of millions.  Google need sto buy a carrier with customers and operations already in place if they are serious, like T-mobile or AllTel.  You cannot start from scratch in this hyper competitive industry. You need millions of customers just to make your rate plans competitive. (Not every customer Verizon makes $$ from, but out of 60 million, they can hedge their bets and offer unlimited N&W;and M2M plans to all of them)

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