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Vodafone’s Sarin: iPhone ‘A Pretty Poor Experience’, No Triple-Play

By Robert Andrews - Mon 19 Nov 2007 03:10 AM PST

File this under “a bit rich”. A couple of months after reportedly saying Vodafone (NYSE: VOD) will “absolutely” get another crack at carrying the iPhone somewhere in the world, CEO Arun Sarin now tells FT.com the handset is “a pretty poor experience”. Did he mean the device many have credited with having the slickest user interface of all, or was the “poor experience” losing out to O2 in the contest to sell iPhone in the UK? Given Vodafone apparently pulled out because of the big subsidies and rev shares commanded by Apple (NSDQ: AAPL) (a reported 40 percent of network data revenues), we’ll have to see whether that experience will be O2’s. Vodafone appears to have laid the whole episode to rest, instead concentrating on pushing music via its deal to bundle Omnifone’s all-you-can-eat MusicStation app.

- Triple-play: Elsewhere in the interview, Sarin repeats Vodafone “will not join the ranks of ‘triple-play’ operators who offer pay-television as well as fixed-line broadband and telephony”, instead concentrating on growth in less competitive, emerging markets.

- Web pipes: And, despite burgeoning mobile web competition, Sarin’s Vodafone won’t be “reduced to a mere pipe”. It has a “unique gift”, Sarin said: “The simple fact that we have the customer and billing relationship is a hugely powerful thing that nobody can take away from us. Whoever comes into the marketplace is going to have to work through us.”

Posted in: Companies, Apple, Operators, Vodafone, Countries, Europe, UK



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4 Responses:
  • From Oh Blah Dee Blah Dah Mon 19 Nov 2007 05:00 AM

    RE: “The simple fact that we have the customer and billing relationship is a hugely powerful thing...”

    So powerful that users just SETTLED for the iPhone and took their business to your competitors’ network.

    Sarin, say goodbye to hundreds of millions of revenue going to other networks. You played your hand and LOST. Having the most number of users in a market doesn’t mean you deserve the iPhone at YOUR terms. You didn’t realize that your competitors would give more to Apple in order to get the iPhone so as to get an edge over Vodafone.

    The biggest mistakes are made when one is on top, and not getting the iPhone is a BIG mistake.

  • From mocorocker Mon 19 Nov 2007 10:18 AM

    What a lame and unfortunate statement from Sarin. Bitter much about losing the deal? We didn’t even notice.

    MR

  • From Stupid Consumer Mon 19 Nov 2007 10:36 AM

    With the iPhone being a weak user experience, Vodafone was a pretty quick copy cat to try to stich together an equivalent offer around the Samsung SGH-F700 (QBOWL in Voda-speak).
    It happens to be a touch-screen device with a mandatory specifc flat rate data tarif that comes with it.
    Everything, but really everything (starting with hardware and ending with the PoS presentation) looks conspiciously like the iPhone.
    The Samsung device is superior on the spec sheet (UMTS, keyboard, MMS and all that.....), but the customer is the ultimate sovereign in the end - and I haven’t met a single person yet familiar with both devices that would settle for the Vodafone alternative.

  • From Scott Wed 21 Nov 2007 10:11 AM

    Indeed - having the guts to say “we couldn’t come to terms” would have been better than knocking the biggest leap forward in mobile phone UI’s.  Reminds me of the quote “better thought an idiot than to open your mouth and remove all doubt”.

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