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Wild Rumors Flying About Helio Store Closures And Potential Virgin Mobile Tie-Up

By Tricia Duryee - Fri 20 Jun 2008 02:37 PM PST

Helio Store on PromenadeA slew of rumors about Helio and Virgin Mobile (NYSE: VM) are emerging this afternoon ... none of these seem to be vetted for truthfulness, but that hasn’t stopped a parade of bloggers from following a post by Engadget, which reports that Helio’s stores are closing, SK Telecom (NYSE: SKM) is backing out of Helio, and despite there being no actual merger, Helio customers will soon be transferred over to Virgin Mobile’s network. At this point, none of these rumors appear to be true. I’ve called a couple of the stores, and they answer the phone. One poor retail employee said she’s been hearing the same rumors about store closures, but that she hasn’t been told anything official and believes she’ll have a job for at least a month because her schedule tells her so. Next stop is asking the company if anything is true.

Official Helio statement: “We haven’t made any announcements so there is no news to share. Helio, SK Telecom and Virgin Mobile continue to be in discussions exploring possible strategic opportunities. We won’t have additional information unless a definitive agreement is reached.” The most believable of all these rumors is that Helio’s stores, and maybe their kiosks, are closing. The stores, in particular, are in prime real-estate locations are probably making the company hemorrhage cash. It would be best to shut them down now before any sort of tie-up between Helio and Virgin Mobile, which would be smart to adopt Virgin’s low-cost distribution strategy of being in high-traffic stores, such as Wal-Mart (NYSE: WMT) and Sears. Still, even if the stores close, it’s only the beginning. They company will save costs by having fewer employees, but will have to continue making lease payments until they negotiate otherwise.

Posted in: Companies, Operators, MVNO, Helio, Virgin



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6 Responses:
  • From Asif Ahmed Fri 20 Jun 2008 05:29 PM

    Helio is actually going very strong and June was one of the best performing months so far.

    Helio will be launching the Helio Ocean 2 the most anticipated device of the year.

     http://www.ocean2promo.com

    The move to eliminate the direct distribution channel is to comply more in regards to how Virgin Mobile operates. As you can see Virgin Mobile has zero direct distribution and all indirect.

    If you check Virgin’s business plan you will see that the business model is based on spreading the distribution costs to the indirect channel. This allows the MVNO to ride out economic downturns as the indirect channel absorbs most of the cost while allowing the MVNO to carry on being a margin player.

    This is very different then the Helio model and works on a cost plus basis where Virgin makes money on the difference between the wholesale rates and what is charged by the customer. This will be a great addition to Helio’s model where they make money on exclusive value added services.

    Here is where the merger makes a lot of sense:

    1. Savings in operations by merging overlapping areas such as IT.  This can reduce Helio’s current operating costs by as much as 40%.

    2. By pooling the minutes, Helio saves on Virgin Mobile’s current lower wholesale rates.  This could result in savings for cost of goods sold by nearly 15%.

    3. By rolling out Helio’s exclusive services to the Virgin community it increases margins for the business without any additional investments.  Imagine 5 million people now being able to use exclusive services such as Answer Rings, Google Maps, Buddy Beacon, Tell Me, Opera Mini Browser and other innovative services only found in Helio. 

    Lets say Virgin Mobile customers are willing to pay just $5 a month for the exclusive service package which on data services the margin is around 90%.  This would increase the earnings of Virgin Mobile by 75M per quarter or roughly equal to 15 times it’s current quarterly earning. 

    4. Ability to take advantage of Virgin Mobiles current distribution channels allowing it to reduce its own direct distribution footprint.  Which it is currently doing right now by shutting down their current distribution and streamlining operations.

    5. Equipment cost savings by taking advantage of SK Telecom’s relationships.  This includes a one Billion dollars in research and development budget from SK Telecom.

    SK Telecom is the most advanced telecommunications company in the world, if someone doubts that just go to South Korea and compare.  I would like to bet that they know exactly what they are doing, rather than some disgruntle Helio Employee, we should listen to the facts and let it guide our understanding of Helio.

    1. Helio has met it’s customer add target of 200K after two years.
    2. Helio is growing rapidly through organic growth.
    3. Helio Ocean 2 which has been in the lab for nearly a year now is ready for release.
    4. Helio Upgrade Program has launched.
    5. Helio Indirect channel distribution now has nationwide presence.
    6. Helio’s cost is below initial SK Telecom estimates.
    7. It takes 12 months for Helio to break even on a customer after the marketing expenditures and equipment subsidy and they are now approaching that point with a large part of their customer base.
    8. Most capital costs have now been amortized, allowing Helio the path to profitability.

    It has been two years now that everyone has written out Helio and Helio is still here and thriving.

    Asif Ahmed
    Helio Wireless | Tysons Corner
    http://www.heliobusiness.com

  • From Kevin Fri 20 Jun 2008 07:43 PM

    Asif you have some good points.... but let me ask you this.. Helio says they have 200k suscribers, how many of them pay? The ocean 2 was supposed to be released june 15th, still not here.  Helio has only been around for 2 years because of the cash that SK has, but the investors of sk will only invest for so long before its bellyup for helio. Ampd Mobile made these same claims only 2 months prior to a bankruptcy. Helio also has burned through more than 600 million dollars in these 2 years with no return on investment, and to be honest if you crunch these numbers, even if the merge happens, it will be another 2 or 3 years before Helio gets back in the green, Your doing the numbers but not figuring in the cost of operation. Its a dwindiling business that will not survive in the U.S. with todays economy.

  • From JP Mon 23 Jun 2008 07:58 AM

    I hate to say I told you so....but I told you so.  Helio is done.

    http://www.moconews.net/entry/419-earthlink-ceo-has-no-plans-to-sell-off-helio-stake-remains-hopeful/

  • From Previous Helio Mon 23 Jun 2008 10:38 AM

    NOTE:  Store closures are true.  I am an ex-Helio employee and I have friends that work in kiosks.  They have been informed that all kiosks are closing starting this week.  As for the rest of the rumors Virgin Mobile merger/take over only rumors flying around at this time inside and outside the company walls.  It may come to pass, but may not.

  • From Gene Mon 23 Jun 2008 11:14 AM

    Helio is going and nothing we can do about it. I have a helio and I love their phones although their customer service is not top notch. I have a freand who works for helio and he no longer has a job effective wednesday. So they are definitly making moves that will help them save money and maybe get bought out by virgin. This as a customer makes me wonder how do I get out of my contract and maybe switch to Sprint. Goodbye Helio it’s been fun.

  • From I Know Thu 26 Jun 2008 04:57 PM

    HELIO IS NOT DONE PEOPLE!!!!  I HAVE INSIDE INFO DUE TO MY POSITION WITH HELIO.  AND I PROMISE HELIO IS ONLY DOING WHATS BEST FOR THE CUSTOMER AND FOR THE FUTURE OF THE BIZ.  THE MERGER WILL HAPPEN, AND THERE WILL BE AN ANNOUNCEMENT BY JULY 1ST.  BETTER DEVICES, PLANS, PRICES AND CUSTOMER SERVICE ARE ON THE WAY....  ITS GOING TO BE SO VERY VERY COOL!!!!!!!

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